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Frequently Asked Questions
HAVE A QUESTION?
We have the answers
GENERAL ENQUIRY
Yes, you will need to create an account on the SHERRY website to place an order.
Create an account and be the first one to know about the special offers, promotions and new collections on SHERRY. You will not need to input the address for the new orders unless there is a change in address. You can also log in and review the order history of all the transactions done on that account.
SHIPPING & ORDER RELATED
Generally, shipping time is 2 to 5 business days depending on the shipping address pin code.
Create an account and be the first one to know about the special offers, promotions and new collections on SHERRY. You will not need to input the address for the new orders unless there is a change in address. You can also log in and review the order history of all the transactions done on that account.
You can track your shipped orders by AWB (Airway Bill no.) This will provide by our team. For tracking your order please visit courier partner website using the AWB number given to you. The AWB numbers may sometimes take up to 24 hours from the date of dispatch to become track able on the courier partner website.
Shipping is free for all orders above the Rs.1000 shopping
No, you cannot, Orders which are placed online will be sent directly to the shipping address mentioned while placing the order.
No, we don’t have any requirement for minimum order.
Yes, your shipping address or mobile number can be changed within 6 Hours of placing the order. Please send us an email or call us with your order no details & updated details. Our team will call get back to you.
RETURNS & CANCELLATION
You cannot make changes in the order once they are placed. However, a change request is made within 6 hours; we might be able to make the change in the order or the shipping address.
You can cancel within 4 hours of placing the order. To cancel your order, please send us an email on sherrylingerie@gmail.com with your order details. Our team will call you back and confirm the cancellation.
No, the customer has to return the product at SHERRY APPARELS PVT.LTD. Address – Unit No. 248, Sanjay Building, No. 5/B, Mittal Industrial Estate, Andheri-Kurla Road, Andheri (E), Mumbai-400059
PACKAGING
Yes the SHERRY packaging is discreet.
We package our products in beautiful boxes and envelopes. There is no mention of the products on the external box or on the address label pasted on the package.
PRODUCT KNOWLEDGE
To know your size, SIZE CHART
Customer’s feedback is always welcome by us. Please drop us an email at sherrylingerie@gmail.com and share your views.
You can reach out to us on our ‘Contact us’ page for all bulk orders, we will assist you with quotes and information based on your request.
